SUBSCRIPTION

How do I unlock the 30-day complimentary membership?

The 30-day complimentary membership is unlocked by starting the (annual) free trial. That's the part we're hoping to test so we know subscriptions are working correctly and we can release globally. But don't worry, Google Play won't charge you if you immediately cancel the subscription and you will retain access to the platform until the free trial expires.

How do I cancel my subscription?

Unfortunately, we cannot cancel the subscription on your behalf. But you can easily cancel by checking out Google Play's Support page.

My status is inactive but I paid for a subscription?

  1. Make sure that your billing info is up-to-date and the most recent payment to Playbook was successful.
  2. Navigate to the Profile tab (bottom right) and select Restore option under Subscription.

If you are still experiencing issues, we suggest following further troubleshooting steps available on Google Play's Support page.

What does Restore mean?

Inside the Profile tab, the Restore option is useful if you replace your phone and need to transfer your Playbook subscription to your new phone or if your subscription status is Inactive yet you’ve paid for the next payment period. You won’t be charged if you press Restore.
 

HOW TO

How do I find the right Partner?

  1. Navigate to Discovery tab (bottom left) and browse by Partner or workout. You can learn more about each Partner in the About section of their channel.

How do I delete my account?

Playbook does not create an account for you. The app uses Facebook and email login for verification only. Email support@playbookapp.io if you would like to be removed from all future email correspondence.
 

ERRORS

Google Play Store Problems

Please attempt the following:
  1. Try to Restore your purchase.
  2. Check that you have a strong Wi-Fi or mobile data connection.
  3. Clear the cache and data of the Play Store. See instructions here.
  4. Restart your device.

If you are still experiencing issues, we suggest following further troubleshooting steps available on Google Play's Support page.

Payment Issues

We suggest following troubleshooting steps available on Google Play's Support page