The code you entered is invalid
What does this mean?
This means that the code you've entered is expired or invalid.
1) Please make sure you are opening the most recent login email sent from Playbook.
2) Resend the code.
I click "Get Started” and nothing happens
Please make sure you are tapping “Get Started” on your mobile device. Or try this:
Copy the “Get Started” link on your mobile device and paste it into Safari or Chrome.
Make sure you copy the link and not the text.
If that still doesn't work, please contact us at firstname.lastname@example.org.
I'm unable to find the login email
∙Double check you entered the email correctly. Better yet, enter the email again.
(if using Gmail) Check Updates or Promotions categories. Google will sometimes filter emails into there.
∙ Check Spam and Trash folders.
∙Check All Mail folder in case email was auto-archived.
Logging in on multiple devices
If you've downloaded Playbook on multiple devices (iPhone, iPad or Android), you will need to go through each login separately.
Enter your email address in the app.
Open the most recent login email.
None of the above?
Please contact us at email@example.com.